Returns

If something isn't right with your order, we'll help you sort it out.

30-day returns

You can return an order within 30 days of delivery. Whether a return is accepted depends on the reason for the return — tell us the reason when you contact us and we'll let you know how we can help.

How to start a return

• Email our customer service at hello@softesthours.com with your order number, the item you'd like to return and the reason.
• We review your request and, if the return is accepted, send you the return instructions.
• Your refund is issued to the original payment method once the return has been received and checked.

Your statutory rights

If you live in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. This page does not limit any rights you have under the consumer law of your country.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, email hello@softesthours.com with your order number and a photo. We will replace the item or refund you.